Level Up Customer Support Using AI Contact Center Solution
With our contact center solution powered by Amazon Connect, you can accelerate growth and reduce operational costs.
Is your IVR system confusing your customers?
Are you stuck with an old traditional contact center solution? Are you still spending money on costly subscriptions? Are long wait times frustrating your clients?
The time is Now! Try our all-new AI based Contact Center Solution, powered by Amazon Connect, which takes care of everything. You only pay for what you use.
Smarter. Simpler. More cost-effective.
Quick Feature Highlights
As a leading AI contact center solution, we offer omnichannel support for seamless customer experiences across every touchpoint. Here’s what we bring to the table:
Empower agents with a unified generative AI-powered experience in just a few clicks.
Track, collaborate on, and resolve customer issues quickly
Real-time contact center analytics and quality management powered by artificial intelligence
Deliver personalized experiences across your customer journey
Boost your customer engagement with intelligent chat and messaging experiences
Respond faster to capacity and workforce management changes with AI-powered contact center capabilities
Activate proactive and personalized campaigns with just a few clicks
Provide AI-powered self-service experiences across voice and digital channels at scale.
Enhance productivity and speed up resolutions by efficiently managing and automating agent tasks.
Real-time caller authentication and fraud risk detection using ML-powered voice analysis
Provide end-customers and agents with the information and actions required to resolve issues in real time.
Amazon Connect softphone lets you make high-quality internet calls with 16kHz audio.
Offer customers easy, natural conversations through voice and chat.
Use automation to quickly sort, assign, and reply to customer emails.
Record and store calls securely for training and quality review.
Connect your CRM to give agents instant access to customer info.
Allow customers to leave messages when agents are unavailable.
Engage customers with voice, video, and screen sharing, seamlessly via your app or website.
Problem vs. Solution
Answering 50+ calls manually every day
Our AI voice agents handle them for you quickly and accurately
Accessibility available only on web
Easily accessible via both web and mobile.
Long wait times frustrate your customers
Instant responses via chat, email, and voice
Agents switching between tools
Unified platform with CRM integration, video, chat & more
Limited insight into call performance
Real-time analytics that show you what’s working (and what’s not)
Repeating the same customer questions over and over
Smart chatbots and voice assistants handle FAQs with ease
Issues related to data protection and cybersecurity
Built-in enterprise-level security and compliance
Why Companies Trust Our contact center solution
One-click AI activation
Turn on built-in AI across all channels in a single step—no need for extra tools.
Smart self-service with bots
Easily create natural voice and chat experiences using AI, no coding required.
Supports multiple channels
Manage voice, chat, SMS, email, video, and tasks, all from one platform.
High-quality audio built-in
Enjoy clear 16 kHz audio with protection against call quality issues.
Easy drag-and-drop setup
Design customer journeys, IVRs, and agent scripts without writing code.
Full contact center analytics
Monitor call quality, consumer state of mind, and agent performance to enhance service.
Global, managed telephony
Get local and toll-free numbers in 50+ countries without telecom headaches.
Third-party integrations made easy
Connect with your favorite tools like CRMs, ticketing systems, and helpdesk apps in just a few clicks.
Lower cost, agile operations
Pay only for what you use, launch quickly, and simplify your contact center operations.
Built for Every Industry, Powered by Smarter Customer Support
No matter your industry, we’ve got you covered with customised contact
center solutions that work:
BPO / Call Centers
Healthcare & Telemedicine
EdTech & Online Learning
Travel & Hospitality
Government & Public Sector
E-commerce & Retail
Banking, Fintech & Insurance
Logistics & Supply Chain
Utilities & Energy
Real Estate & Property Management
“Your 24/7 AI Contact Center
Always On, Human-Like.”
Let’s Create a Better Customer
Experience — For Everyone
Frequently Asked Questions
Any business or organization that handles customer service, support, or sales calls can benefit from our contact center.
Absolutely! Our cloud based contact center is designed for scalability, without sacrificing responsiveness or delay.
Yes! Our cloud based contact center supports major CRMs like HubSpot, Zoho, and more, so your team always stays connected.
Yes! Amazon Connect integrates with Amazon Lex (chatbots), Contact Lens (sentiment analysis), and other AI tools for automation and insights.
Voice, chat, email, and integrations with third-party messaging apps like WhatsApp, Facebook Messenger, and SMS.
Location
OneData Software Solutions LLC., 534 River Crossing Drive – 102, Fort Mill, SC 29715 Open Hours : Mon-Fri 8 AM – 6 PM EST
Join With US
Join us for real-time updates and expert advice. Let's build your digital future together!